How to Fix “Remote Desktop Can’t Connect to the Remote Computer for One of These Reasons” in Windows 11

Remote Desktop Protocol (RDP) is a powerful feature that allows users to remotely access and control a Windows computer. However, users sometimes encounter the error “Remote Desktop can’t connect to the remote computer for one of these reasons.” This can be frustrating, especially when you rely on RDP for work or personal needs. In this guide, we’ll explore the common causes and practical solutions to resolve this issue in Windows 11.

Understanding the Error

The error typically lists one or more reasons, such as:

Remote access to the server is not enabled.
The remote computer is turned off.
The remote computer is not available on the network.

These pointers are helpful starting points for troubleshooting, and addressing each one can often resolve the issue.

1. Ensure Remote Desktop Is Enabled

If Remote Desktop is not enabled on the host computer, connections will fail. Here’s how to check and enable it:

Open Settings: Press Win + I to open Settings.
Go to System Settings: Navigate to System > Remote Desktop.
Enable Remote Desktop: Toggle the switch to turn on Remote Desktop.
- Click Confirm when prompted.
Check the User List: Click Remote Desktop Users and ensure your user account is listed. If not, add it.

2. Verify the Remote Computer Is On and Awake

The remote computer must be powered on and not in sleep mode:

Disable Sleep Mode: Go to Settings > System > Power & Battery > Screen and Sleep, and set the sleep mode settings to Never for testing purposes.
Ensure the computer is connected to power if it’s a laptop, as low power might turn it off.

3. Check Network Connectivity

RDP requires the computers to be on the same network or accessible via the internet. Here’s how to troubleshoot:

Verify Both Devices Are on the Same Network: If on a local network, both devices should be connected to the same Wi-Fi or Ethernet.
Test Ping: Open Command Prompt and type ping [IP address of remote computer] to check if the device is reachable.
If ping fails:
- Verify the remote computer’s IP address: Use ipconfig in Command Prompt on the remote computer to find its address.
- Check for network issues like faulty routers or firewalls.

4. Adjust Windows Firewall Settings

Sometimes, Windows Firewall blocks RDP connections. To allow Remote Desktop through the firewall:

Open Windows Security: Go to Control Panel > System and Security > Windows Defender Firewall.
Allow App Through Firewall: Click Allow an app or feature through Windows Defender Firewall.
Enable Remote Desktop: Ensure both Private and Public boxes for Remote Desktop are checked.

5. Configure the Router for Port Forwarding

If accessing a computer over the internet, port forwarding is required:

Access Your Router Settings: Log in to your router using its IP address (usually 192.168.1.1).
Forward Port 3389: Set up port forwarding for TCP 3389, the default RDP port, to the remote computer’s IP address.
Consider Using a Static IP: Assign a static IP to the remote computer to avoid changing addresses after reboot.

6. Check Remote Desktop Services

Remote Desktop relies on specific services running in the background:

Open Services: Press Win + R, type services.msc, and hit Enter.
Locate Remote Desktop Services: Ensure the Remote Desktop Services and Remote Desktop Configuration services are running.
Restart Services: Right-click and select Restart if they are already running.

7. Use the Correct Credentials

Make sure you’re entering the correct username and password:

Username: Use the format ComputerName\Username.
Password: Ensure the remote computer account is password-protected. Remote Desktop does not work with accounts without a password by default.

8. Disable Network Level Authentication (NLA)

Network Level Authentication provides additional security, but it may cause issues if not configured properly:

Go to Settings > System > Remote Desktop.
Uncheck Require devices to use Network Level Authentication under the Remote Desktop section.

9. Check Third-Party Security Software

Antivirus or third-party firewall software can block RDP connections. Temporarily disable your antivirus software to test if it’s causing the issue.

10. Update Windows and Drivers

Outdated software or drivers can cause compatibility issues:

Update Windows: Go to Settings > Windows Update and check for updates.
Update Network Drivers: In Device Manager, expand Network Adapters, right-click your adapter, and select Update driver.

Final Thoughts

By methodically troubleshooting each of these potential issues, you can resolve the “Remote Desktop can’t connect” error in most cases. If the problem persists, consider using alternative remote access tools like TeamViewer or AnyDesk. Additionally, seeking professional IT assistance might be necessary for more complex network configurations.

Let us know which solution worked for you, or share your unique challenges in the comments below!

#Howtofixremotedesktopconnection #Remotedesktop #Windows11

How to Fix “Remote Desktop Can’t Connect to the Remote Computer for One of These Reasons” in Windows 11